Buyer Request Process

When can customers request an e-Invoice?

Customers can request an e-Invoice as soon as their order is completed. It is emailed to them once IRBM (LHDN) has validated it.

What is the deadline for customers to request an e-Invoice?

Customers can request an e-Invoice until the end of the 3rd day of the month after the order is completed. After that, the request closes.

Where do customers request an e-Invoice?

Customers request an e-Invoice from the button in their receipt email, or from My Orders on your ordering site after logging in to their account.

How do e-Invoice requests work if I use my own POS?

If your brand issues e-Invoices through its own POS, customers see your Finance team's email instead of the request form, for manual processing.

Does Shoppertise issue consolidated e-Invoices?

Yes. On the 4th of each month, Shoppertise submits a consolidated e-Invoice for the previous month's orders that no customer requested.

What details do customers need to request an e-Invoice?

Customers give their full name, IC, passport or TIN, address, contact number and email, plus SST number if applicable, to get an e-Invoice.