Quick answer
As soon as the order is completed. The Buyer submits the request on your ordering site, and the e-Invoice is emailed to them once the Inland Revenue Board of Malaysia (IRBM/LHDN) has validated it. Requests stay open from the order's pickup or delivery date until the 3rd day of the following month.
When the request opens
Buyers can request an e-Invoice immediately upon order completion. Once the request is submitted via our platform, the validated e-Invoice will be sent to their registered email address following successful verification by the Inland Revenue Board of Malaysia (IRBM/LHDN).
"Completed" means the order has reached Completed (pickup and dine-in) or Delivered (delivery). Until then, a Buyer who opens the request page sees e-Invoice Not Available Yet with the message: "Your e-Invoice will be available after your order is completed. Please check back once your order has been fulfilled."
Note
For an advance order, the request becomes available once the order is completed on its scheduled pickup or delivery date, not on the day it was placed. The receipt email shows the exact request dates for each order.
What the Buyer sees after submitting
Request Submitted: "Your e-Invoice request is being processed. We will send it to your registered email address as soon as it is ready."
e-Invoice Ready: IRBM has validated the e-Invoice and it has been emailed to the Buyer as a PDF.
If the submission fails: the request form opens again for that order, so the Buyer can correct the details and submit again while the request window is still open.
Request Unsuccessful: "We couldn't process your e-Invoice request. Please check the information you provided and try again." This is shown when a submitted e-Invoice has been cancelled.
Each order can be requested once. A Buyer can only submit again if the previous submission failed. See What information must a Buyer provide to receive an e-Invoice?
Caution
The request window does not stay open forever. It closes at the end of the 3rd day of the month after the order's pickup or delivery date. See Is there a timeline for Buyers to request?
Customer service tip
Customers who need an e-Invoice for a company claim may ask at the counter. Tell them to wait for the order to be completed, then use the Request e-Invoice button in their receipt email. See Where can the Buyer request the e-Invoice?
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Last updated: 27 October 2026