The merchant portal notifies you of new orders via a flashing 'New Order' button and a sound notification (ensure volume is on) starting 30 minutes before the order time slot.
Merchants may need to move an order to an alternate branch, primarily if the customer selected the wrong pick-up location or if a requested item is unavailable at the originally chosen branch and needs fulfillment from another location.
Merchants may need to reschedule an order primarily when there is a request change from the customer or when items are not available and rescheduling the date is offered as an alternative to canceling the order entirely.
The function lets merchants resend receipts because customers might provide the wrong email or fail to receive the original, allowing delivery to an alternative email.
The admin portal provides search and filtering tools to help merchants quickly locate specific orders within the 'Current & Upcoming' and 'History' lists.
This guide outlines how merchants can view both current/upcoming orders and historical orders, as well as how to download daily and export historical sales reports.