Resend an order receipt to a customer's email

The story

SituationA customer is at the counter to collect a box of pastries. They need the receipt for a company claim, but it never reached their inbox.

ChallengeMaybe they typed their email with a typo at checkout, or the email went to an old address, or their finance team needs a copy too.

MissionSend the email receipt again, to the right address, in under a minute, while they wait.

This function is used to send the receipt again if the customer provided an incorrect email or did not receive the original confirmation. You can also send it to an alternative email address. Here are the four steps.

Quick answer

Open the order, click Resend email receipt under Customer email, check or edit the address in the Resend receipt email to... box, then click OK.

Before you start

  • Have the order number, or the customer's name, phone number or email, so you can find the order.

  • Confirm the correct email address with the customer. Read it back to them letter by letter; most missing receipts are a typo.

Step-by-step: resending order confirmation (email receipt)

  1. Locate the order: From the orders list (image below), choose the desired Order ID (e.g., FRL-PDL-OD-88860874) to view the details. Use Orders > Current & Upcoming for today's and upcoming orders, or Orders > History for past ones. The search box finds an order by receipt no, name, email or phone.

  2. Initiate resend: On the Sales Order Detail page (image below), tap on 'Resend email receipt' below the Customer email. It is in the Customer Information card at the top, next to Customer name, Customer phone no. and Order time.

  3. Confirm or edit email: A dialog box will appear (image below) with the message Resend receipt email to... and the customer's email already filled in. You can edit the customer's email address if there is a typo or error, or enter an alternative email.

  4. Confirm: Click OK to proceed and send the confirmation receipt to the specified email address. A message confirms Email receipt is sent to followed by the address. Click Cancel instead to close the box without sending anything.

The receipt is on its way, and the customer can forward it to their finance team before they leave the counter.

Note

Editing the address in the dialog only changes where this copy is sent. The email saved on the order stays as the customer entered it at checkout, so the page still shows the original address afterwards.

Customer service tip

Ask the customer to check their spam or promotions folder before you resend. If it is not there either, resend to the address they read back to you.

Need an e-Invoice instead?

A receipt is not an e-Invoice. If the customer has requested an e-Invoice and it has been issued, the e-Invoice card further down the same page has Resend all e-Invoice to email and Download e-Invoice (.pdf). See How does e-Invoicing work for my business, and Will I get a copy of my customers' e-Invoices? for your own copies.

If something goes wrong

  • The customer still has not received it: check the address for typos, ask them to check spam, and resend. If it still does not arrive, contact the Eats Venture support team with the order number.

  • You clicked Cancel by mistake: nothing was sent. Click Resend email receipt again.

  • You cannot find the order: check Orders > History as well as Current & Upcoming, and the branch selector. See Searching and Filtering Orders.

Mission accomplished: what you have achieved

  • Receipt delivered. The customer has their proof of purchase, at the address that works for them.
  • Typos fixed on the spot. You corrected the address without touching the order itself.
  • A quick, calm counter. The request was handled while the customer waited.

The next "I never got my receipt" is a four-tap fix.

Related

Last updated: 27 October 2026

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