Buyer Request Process

When can Buyers request an e-Invoice?

Buyers can request an e-Invoice immediately upon order completion. Once the request is submitted via our platform, the validated e-Invoice will be sent to their registered email ad ...

Is there a timeline for Buyers to request?

Yes. To meet regulatory submission windows, the request period for the Buyer closes on the 3rd day of the month following the order completion date.Example: For an order completed ...

Where can the Buyer request the e-Invoice?

Buyers can make a request at multiple points:The Receipt Email (via a dedicated link). (a)The Accounts > My Orders section (available after logging into their account). (b)(a)( ...

How are requests handled if my business uses a third-party POS for e-Invoicing?

If your business does not use Shoppertise’s integrated e-Invoicing service, the standard "Request" button will be automatically replaced with instructions directing the Buyer to em ...

Does Shoppertise issue consolidated e-Invoices?

Yes. For all transactions where a Buyer did not request an individual e-Invoice (unidentified buyers), Shoppertise will issue a consolidated e-Invoice on the 4th of each month cove ...

What information must a Buyer provide to receive an e-Invoice?

To comply with IRBM requirements, Buyers are prompted to provide mandatory tax details, including:- Full Name (as per IC or Passport)- IC/ID or Tax Identification Number (TIN)- Reg ...