Digital Wallet Membership Pass

Purpose

This guide provides Eats Venture support agents and brand merchants with operational instructions, feature breakdowns, and step-by-step procedures to manage, explain, and troubleshoot the Digital Wallet Membership Pass feature (Apple Wallet & Google Wallet).

Scope

Applies to all Campfyre loyalty merchant storefronts (online ordering sites), post-purchase order status pages, order confirmation receipt emails, and integrated brand loyalty mobile apps (iOS & Android).

Pre-requisite Checks

Before assisting a customer or testing wallet pass features, verify the following:

• The customer has an active registered account with the merchant brand.

• iOS Users: The native Apple Wallet app is installed on the device.

• Android Users: The Google Wallet app is installed and signed into an active Google account.

• Device Settings: Internet connectivity, Push Notifications, and Location Services are enabled on the mobile device.

1. Wallet Features Overview

The Digital Wallet Pass enables brand merchants to deliver a friction-free loyalty experience directly on customers' mobile devices without requiring a standalone mobile app installation.

• Instant Wallet Access: Access the digital membership pass directly from the native device Wallet without opening a separate loyalty mobile app, while presenting a dynamic QR code at checkout to reliably collect points and redeem rewards.

• Real-Time Dynamic Updates: Displays live member tier status, points/stamps balances, active reward counts, and primary Member ID (Phone/Email) dynamically on the pass.

• Real-Time Push Notifications: Automatic lock-screen alerts sent for point accruals/deductions, completed stamp cycles, claimed rewards, and tier upgrades.

• Geofenced Store Alerts: Triggers a non-dismissible lock-screen notification when a member is physically near a brand outlet's geofence, allowing quick card scanning at checkout.

• Direct App Launcher & Links: Features embedded links on the back of the pass and a 1-tap launcher icon at the bottom-left corner to launch the brand’s native mobile app or redirect to the App Store/Play Store if uninstalled.

2. Action Steps: How to Add the Wallet Pass

Merchants can direct customers to add their digital membership card using any of the four supported entry points below.

Option A: Add via Online Ordering Site User Menu

Web Browser

1. Log in to the merchant’s online ordering web portal.

2. Tap the User Menu icon in the top-right corner.

3. Click on Add Membership Pass to Wallet.

   

4. On the Membership Pass landing page, scroll to the bottom and click Add to Apple Wallet or Add to Google Wallet.

   

5. The system will open the browser and trigger the native OS wallet setup pop-up:

   • iOS: Verify your membership details on the card preview and tap Add in the top-right corner.

   • Android: You will be redirected to pay.google.com / Google Wallet prompt; tap Add to confirm.

Verification: Open the native Apple Wallet or Google Wallet app and confirm the new membership card appears.

Option B: Add via Order Confirmation Page

Post-Purchase

1. Place and complete an order on the online ordering site.

2. On the Order Confirmed status page, scroll down to the Membership section.

   

3. Click on Add to Apple Wallet or Add to Google Wallet.

4. Verify the details on the native OS pop-up and tap Add.

Verification: Open your device's native Wallet app to check that the card is present.

Option C: Add via Order Receipt Email

Email

1. Open the order confirmation/receipt email sent to your registered email address.

2. Scroll to the bottom section titled Add Membership Pass to Your Wallet.

   

3. Click the Add to Apple Wallet or Add to Google Wallet badge button.

4. Complete the native OS prompt by clicking Add.

Verification: Open your mobile Wallet app to confirm the card installation.

Option D: Add via Brand Loyalty App

Mobile App

1. Open the brand's loyalty app (e.g., myBurgerLab+).

2. Navigate to My Account via the main navigation bar.

3. Scroll down and select Add to Wallet.

   

4. When the browser/OS prompt appears, verify your details and tap Add on the top-right corner.

Verification: Open the device Wallet app to view the newly saved pass.

3. What Members Can View & Do With the Pass

4. Do's & Don'ts

• DO remind customers to keep Push Notifications enabled for Apple Wallet / Google Wallet to receive instant point updates.

• DO note that lock-screen notifications from the Wallet app display the brand logo overlaid with a small Wallet icon, making them distinct from standard mobile app notifications.

• DON'T advice customers to share screenshots of their Wallet QR code, as it contains unique account credentials linked to their mobile number.

• DON'T delete or remove the native Wallet app if active loyalty tracking is required.

Frequently Asked Questions (FAQs)

Q: Why isn't the wallet pass updating points automatically?

A: Check if the user has active internet connectivity and push notifications enabled for Apple Wallet / Google Wallet. If issues persist, issue a test point adjustment via the Campfyre Admin Portal to force a sync.

Q: How do store proximity alerts work?

A: When a member comes within range of a store's geofence coordinates, a non-dismissible notification appears on the lock screen. It automatically dismisses when the user exits the area. Device Location Services must be set to "While Using" or "Always."

Q: Can a user install the pass on multiple devices?

A: Yes. Logging into their member account on another device and clicking any "Add to Wallet" entry point will issue a pass compatible with that device's OS.

Notes

• Android installation routes through pay.google.com before saving to Google Wallet.

• For point/stamp sync issues, verify that the member account ID in the Campfyre Admin Portal matches the user's registered mobile number.